The 2-second version for rentals:
You order - we ship to home or destination - you use - box back up - drop off at UPS. Or pickup/dropoff at our store.
The long version:
In addition to our local retail business selling camping, backpacking and kayak gear, we rent camping and backpacking gear via a simple ship-and-return process - make your selection; we ship it to you; and then you return it back to us with the provided shipping label when you are done. Camping gear is a bit heavier than a DVD, so shipping isn't free, but it's just as simple. You do not pay rent during the shipping transit time. When possible (almost every time), we target delivery for the day before your designated Start Date to build in a day's cushion to allow for any possible delay with UPS, but that day's cushion is not added to your rental period. Same thing on the back end; many trips end on a weekend and you can't drop off gear at UPS until Monday. So having the gear 8 days or so will still just be counted as a one-week rental. We're easy. You can also pickup and/or drop off gear at our retail store in Arizona if you're local or your travels have you nearby.
Another good place to start is by clicking on the "RENT ONLINE" link at the top of the page. You can search for gear to rent by category or scroll through everything at once. You'll also see a few common supply items we have for sale. There are detailed descriptions on each item, and most of our rental product descriptions include how-to videos and user guides.
If you are new to outdoor adventures and want some help on what to select, or have a question on any of our gear, just give us a call us at 480-348-8917 to speak with a real live person or check out all the pages under the "LEARN" link above. And if you really like to read, we've listed below just about every question we've ever answered over the past couple of decades - yep, we've been around.
Please choose an FAQ Category:
About our GPS Equipment
What brands do you carry?
Will the GPS "talk" to me?
What areas of the country are covered?
What countries do you GPS Units for?
What GPS is best for geocaching?
How difficult is the GPS to operate?
How is the GPS powered?
The Rental Process
Why rent instead of buy?
Why rent online instead of from a local store?
No, really - why should I rent from you?
How can I buy an item I have been renting?
You offer weekend to one-month rental terms. What if I need something different?
The Ordering Process
How do I place an order?
How do I make a change to my order?
How do I cancel an order?
What is your deposit policy?
How will the deposits and rental fees be charged to my credit card?
How far in advance must I place an order?
How do I pay by check instead of credit card?
How do I check out the status of an order or shipment?
How does the shopping cart work?
What payment methods do you offer?
How do you determine the reservation dates?
What can you tell me about your Prices and Shipping Costs?
Do you charge Sales Tax?
Delivery & Return of Eqipment
How do I know I'll receive my gear in time for my trip?
How do I track my shipment?
How do I get the gear back to you?
Where can I find your Shipping Policy and Procedures?
Â What kinds of gear do you carry?Â Â RETURN TO TOP
We carry tents, sleeping bags, backpacks, water filters, trekking poles, mattress pads and all of the accessories and incidentals you might need for an enjoyable turnkey camping experience. We carry top brands such as MSR, Kelty, Sierra Designs, Gregory, Osprey, Deuter, Leki and many more. Our gear is current model versions in new or like-new top condition. We also carry Garmin GPS units for backcountry trail use, US auto travel and international auto navigationÂ as well as satellite communicators.
How can I find the gear I want? RETURN TO TOP
We carry a much broader selection of camping gear for rent than any normal brick-and-mortar store - dozens of items, not counting size and color variations. Of course we have a retail store where you can pick up anything we carry online. Everything we offer is new model, high-quality gear suitable for any backpacking or camping adventure. From our master rental list, you can search by category of gear or brand name, or enter a key word to search on. Each product listing includes a full description, photos, videos, rates for weekend to 1-month rentals, purchase price if applicable, a link to more detailed information on that item, and links to related gear of possible interest.
Not sure of what you need for your particular trip? Check out our Advice Page for trip suggestions, gear guides, gear owners manuals and much, much more. Or, we'll be glad to answer any questions or address your special rental needs - contact us here.
I'm a beginner. What should I rent? RETURN TO TOP
Same thing as an outdoors veteran! What kind of trip do you plan to take? Are you going for a short or long backpacking trip? What will the temperature ranges be? Will you be spending the night at an established, full-service campground, or out on the trail with no facilities of any kind? How many will be in your party? Are you taller than average? To see how this affects your gear decisions, check out articles under the "LEARN" menu above.
I'm an experienced camper/hiker. What do you have for me? RETURN TO TOP
Same as for a beginner! What kind of trip do you plan to take? Are you going for a short or long backpacking trip? What will the temperature ranges be? Will you be spending the night at an established, full-service campground, or out on the trail with no facilities of any kind? How many will be in your party? Are you taller than average? To see how this affects your gear decisions, check out articles under the "LEARN" menu above.
What should I do if I cannot find something I need? RETURN TO TOP
We carry a few select items in each of the major gear categories - tents, backpacks, sleeping gear, etc - and numerous accessory items. But we don't rent hiking shoes for example. You can search our entire list of inventory by category, orÂ oftenÂ we have stuff on hand not on the site - just give us a call here and ask.
What else other than your gear should I take on my trip? RETURN TO TOP
We provide the "biggies" and a good selection of incidentals and accessories you might need for your trip. You can usually round out your needs at the local grocery, outdoor store, or Wal-Mart. If you're in the Phoenix area, we carry anything you'd need at our retail store. See our Advice Page for checklists.
How can I figure out which of your gear is best for me? RETURN TO TOP
What kind of trip do you plan to take? Are you going for a short or long backpacking trip? Will you be spending the night at an established, full-service campground, or out on the trail with no facilities of any kind? What will the temperature ranges be? How many will be in your party? Are you taller than average?Â We have some suggestions online hereÂ or give us a call toÂ discuss.
Will you sell the gear to me? RETURN TO TOP
We do sell a few incidentals and accessory items online, and we have pretty much anything you'd need at our store. We also usually have used gear for sale, generally in the fall and winter. We may be willing to sell to you whatever you've rented if you keep it within that same transaction period. It depends on the item, so just give us a call to discuss.
Where can I find your list of user guides for the gear I rented? RETURN TO TOP
We've summarized most of the manuals and reference guides we have at one locationÂ here.Â We include a general rental and gear guide sheet with each rental, but since the models and brands vary, you can always find guides and videos from the manufacturer and other users before heading out on your trip.Â
How do I contact you if I have more questions? RETURN TO TOP
We're ready to answer your questions about our products and services, but we've tried real hard to provide a lot of info on this site to minimize any problems. In addition to these FAQ's, find many articles under our Advice page. Also, full instructions and additional contact information are provided with each gear rental shipment. If needed, the best way to reach us is here; if we're on another line when you call we will reply or call you back within a few hours during business days.
What GPS brands do you carry? RETURN TO TOP
We carry mostly Garmin products. We have models for backcountry use, as well as auto travel in North AmericaÂ and Europe.Â We also carry satellite communicatorsÂ to stay in touch with friends and family back home.
Will the GPS "talk" to me? RETURN TO TOP
Each Auto GPS Unit provides directions via audio 'voice' and also via a color LCD display. Our handheld GPS Units do not have audio capabilities but provide directions via coordinates on the display screen.
What areas of the country are covered? RETURN TO TOP
Our auto navigation units come with maps that cover the lower 48 states in the US. We also have auto units for many international destinations, primarily Europe. Handheld units for backcountry use work most anywhere in the world.
What countries do you have GPS Units for? RETURN TO TOP
Currently we cover the lower 48 States in the US and all European countries.
What GPS is best for geocaching? RETURN TO TOP
The models we settled on for a good compromise between ease of use and functional value are in the Garmin eTrex line. This is a high-quality, well-reviewed product specifically designed for hiking and geocaching use from one of the world's top manufacturers of GPS units. It costs a bit more, but we also have a more powerful units available in the Garmin Map6x series. See the GPS Navigation category for full details.
How difficult is the GPS to operate? RETURN TO TOP
Because each person's technical ability is different, this can be a difficult question to answer. I can say however, that they are created to be user friendly and that with a couple of minutes playing around, most people are able figure it out pretty quickly. If all else fails we provide links to how-to guides in the product listings. The manufacturer websites also have 'quick start guides' that can help.
How is the GPS powered?